Let us know what you find and we'll take it from there. Q - Also, is the email address you see on your account's settings online the same as the one you're using on the desktop app ?Īnswer - NO- The email address on the 'settings online' shows my old employer's email which doesn't exist anymore. I saw the 'Edit' button and tried to change the email address to my current address but don't think I was successful making the change as I couldn't remember the old password despite receiving the account verification email a few times. Q - Could you please have a look at your account's plan tab and let me know what's reported there?Īnswer The accounts plan tab says - Dropbox space is the Basic Account - currently there are 1.4 GB of files - Unused space 3.35 GB (Note - I removed something like 9 or 10 GB's worth of files so I could get it to do the work I needed to do.)

The biggest problem with Dropbox is its limited storage space (2 GB on a free account. You can increase that for free by referring friends. One of the most popular cloud-based storage sites is Dropbox. Hey, sorry to hear you're having issues with this. Dropbox offers a free plan that includes up to 2 GB of cloud storage space.

How much space free dropbox